The Grievance Redressal Mechanism (GRM) Terms & Conditions outline the procedures, guidelines, and responsibilities associated with addressing and resolving grievances within an organization. Here’s a general outline of what such terms and conditions might include:

1. Purpose: Begin by stating the purpose of the Grievance Redressal Mechanism, emphasizing its importance in fostering a fair and transparent work environment.
2. Scope: Define the scope of the GRM, specifying the types of grievances that are covered, such as harassment, discrimination, workplace conflicts, or procedural concerns.
3. Eligibility: Clarify who is eligible to file a grievance, which typically includes employees, contractors, clients, or other relevant stakeholders.
4. Submission of Grievances:
   Specify how grievances should be submitted (e.g., through an online portal, email, or in-person).
   Outline any required documentation or information that must accompany the grievance.
5. Confidentiality: Highlight the confidentiality measures in place to protect the privacy of individuals involved in the grievance process.
6. Investigation Process:
   Detail how grievances will be investigated, including the formation of a grievance committee or designated individuals responsible for handling complaints.
   Define the timeline for investigation and resolution of grievances.
7. Communication Protocol:
   Describe how updates and communications regarding the grievance will be provided to the parties involved.
   Specify the channels through which communication will occur (e.g., email, meetings).
8. Resolution Options:
   List the possible outcomes of the grievance process, such as mediation, disciplinary action, or policy changes.
   Explain how decisions will be communicated to the parties involved.