Grievance Redressal Mechanism
The Grievance Redressal Mechanism Terms & Conditions
This Grievance Redress Mechanism (GRM) has been developed to provide stakeholders and local communities with a platform to submit complaints and feedback related to the GLOF-II project and its interventions, ensuring timely resolution in a transparent and accountable manner. The GRM is consistent with the requirements of the Green Climate Fund (GCF) Procedures & Guidelines of the Independent Redress Mechanism (IRM) and United Nations Development Program (UNDP) Stakeholder Response Mechanism (SRM) to ensure mitigation of community concerns, risk management, and maximization of environmental and social benefits. The overall objective of the GRM is therefore to provide an effective system of procedures and processes that provides for transparent and rapid resolution of concerns and complaints identified at the local level.
The key components of this mechanism are outlined below:
- This GRM will remain in effect until the conclusion of the GLOF-II project (December 2025). Thereafter, any complaints related to project interventions should be submitted directly to the relevant government department(s) through official platforms such as the Citizen Complaint Portal
- Complaints and feedback can also be submitted via WhatsApp / telephone by calling +92-301-5362108 or by email at complaints.glof@undpr.org
- Complaint boxes are also placed in each Community-Based Disaster Risk Management Center (CBDRMC) within the respective valleys for written submissions
- All received complaints will be addressed within a stipulated timeframe, and the complainant will be duly informed about the outcome
- All information provided will be treated with strict confidentiality
This Grievance Redress Mechanism (GRM) has been developed to provide stakeholders and local communities with a platform to submit complaints and feedback related to the GLOF-II project and its interventions, ensuring timely resolution in a transparent and accountable manner. The GRM is consistent with the requirements of the Green Climate Fund (GCF) Procedures & Guidelines of the Independent Redress Mechanism (IRM) and United Nations Development Program (UNDP) Stakeholder Response Mechanism (SRM) to ensure mitigation of community concerns, risk management, and maximization of environmental and social benefits. The overall objective of the GRM is therefore to provide an effective system of procedures and processes that provides for transparent and rapid resolution of concerns and complaints identified at the local level.
The key components of this mechanism are outlined below:
- This GRM will remain in effect until the conclusion of the GLOF-II project (December 2025). Thereafter, any complaints related to project interventions should be submitted directly to the relevant government department(s) through official platforms such as the Citizen Complaint Portal
- Complaints and feedback can also be submitted via WhatsApp / telephone by calling +92-301-5362108 or by email at complaints.glof@undpr.org
- Complaint boxes are also placed in each Community-Based Disaster Risk Management Center (CBDRMC) within the respective valleys for written submissions
- All received complaints will be addressed within a stipulated timeframe, and the complainant will be duly informed about the outcome
- All information provided will be treated with strict confidentiality